Callaway Gardens Implements Guestware

Seattle, WA, May 12, 2017 – Guestware, the hotel industry’s most comprehensive and flexible Guest Experience Management software, has announced that Callaway Gardens in Pine Mountain, Georgia, has implemented Guestware Select. The popular destination needed a comprehensive guest response and preventative maintenance solution for their sprawling 13,000 acres of breathtaking gardens, four hotels, and conference and recreation facilities.

Utilizing a shared call center, the properties can immediately dispatch guest requests with Guestware’s Rapid Response tool directly to the staff’s mobile devices at any property. This gives agents who are constantly on-the-go the information they need to fulfill requests instantly. With such a large complex, this is vital for efficiency and guest service. In addition, Callaway Gardens is using Guestware Select’s preventive maintenance tool to ensure all is in working order and is defect free, including their premier glass-enclosed tropical butterfly conservatory – home to over 1,000 butterflies and tropical birds. Continue reading “Callaway Gardens Implements Guestware”

New Lodging Industry Study Reveals Solid Growth in Job Creation, Economic Activity, Travel Revenue

Travelers Are Spending More, Boosting Local Communities

Ahla LogoWashington, D.C., November 19, 2015 – The American Hotel & Lodging Association (AH&LA) today released a new Lodging Industry Trends report that underscores the industry’s steady pace of job creation, community development and increased tourism and travel across the United States. The latest figures show the hotel industry added more than 30,000 new hotel jobs and more than 100,000 new travel-related jobs, marking a record fifth year of consecutive job creation. Further, salaries are up six percent.

Continue reading “New Lodging Industry Study Reveals Solid Growth in Job Creation, Economic Activity, Travel Revenue”