Seattle, WA, May 12, 2017 – Guestware, the hotel industry’s most comprehensive and flexible Guest Experience Management software, has announced that Callaway Gardens in Pine Mountain, Georgia, has implemented Guestware Select. The popular destination needed a comprehensive guest response and preventative maintenance solution for their sprawling 13,000 acres of breathtaking gardens, four hotels, and conference and recreation facilities.
Utilizing a shared call center, the properties can immediately dispatch guest requests with Guestware’s Rapid Response tool directly to the staff’s mobile devices at any property. This gives agents who are constantly on-the-go the information they need to fulfill requests instantly. With such a large complex, this is vital for efficiency and guest service. In addition, Callaway Gardens is using Guestware Select’s preventive maintenance tool to ensure all is in working order and is defect free, including their premier glass-enclosed tropical butterfly conservatory – home to over 1,000 butterflies and tropical birds. Continue reading “Callaway Gardens Implements Guestware”