Phonesuite Acquires Asteria Solutions Group and Adds Full Service ACD (Automated Call Distribution) to Its Voiceware Platform

BROOMFIELD, Colorado – September 12, 2018 – Phonesuite, (www.phonesuite.com) a leading provider of hotel voice technology solutions, announced that it has further expanded its Voiceware platform to meet the needs of today’s hotel customers through its acquisition of Asteria Solutions Group, a provider of voice communication and call center solutions to leading companies including Trip Advisor. The acquisition will enable Phonesuite to offer hotels single guest-facing call center functionality through its existing platform with highly trained agents equipped to handle a myriad of guest requests from a central source. By offering full-service ACD (Automated Call Distribution), hotels can streamline their call center operations and significantly decrease costs while enhancing the level of service they provide to their guests. Continue reading “Phonesuite Acquires Asteria Solutions Group and Adds Full Service ACD (Automated Call Distribution) to Its Voiceware Platform”

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BENCHMARK® Announces the Top Ten Dining Trends for 2019

The Woodlands (Houston), Texas, September 2018… BENCHMARK®, a global hospitality company, with three distinctive brand portfolios, including Benchmark Resorts & Hotels, Gemstone Collection, and the London-based etc.venues, has just released its Top Ten Dining Trends for 2019. The trends were observed by Benchmark’s executive chefs and culinary experts at the company’s 80 luxury hotels, resorts and restaurants coast to coast, offshore and in Europe.

“Food and Beverage is an ever-evolving realm of experiences,” says Patrick Berwald, Benchmark’s vice president food and beverage. “The opportunity for us is not only to be ahead of the trend but to understand who tomorrow’s customer will be, what fulfills their needs and how our properties can be ready to meet that demand.” Continue reading “BENCHMARK® Announces the Top Ten Dining Trends for 2019”

Franklin County Visitors Bureau Marks 200th Year of Franklin County Old Jail

CHAMBERSBURG, PA., February 26, 2018 – If the walls of the Franklin County Old Jail could talk, the Franklin County Visitors Bureau is sure it would want to hear the stories. Located at 175 East King Street in Chambersburg PA, the Old Jail celebrates 200 years in 2018.

Built in 1818 as Franklin County’s third jail, the property’s exterior appearance illustrates the balance and proportion of Georgian architecture. Inside, the old cell walls bear the hand-scratched messages of former inmates, who marked off the time they served and recorded their misgivings. The jail housed debtors, thieves, and murderers. The gallows sit in the limestone exercise year and reach back to a time when hangings were social gatherings. By 1920, it became inactive. Continue reading “Franklin County Visitors Bureau Marks 200th Year of Franklin County Old Jail”

Nike Tennis Camps Announces New Location in the United Kingdom

US Sports Camps is pleased to announce a new Nike Tennis Camp venue for 2018 at Canford School in association with West Hants Tennis Club near Bournemouth, England

SAN RAFAEL, CALIF., February 26, 2018 – Nike Tennis Camps will be offered at Canford School near Bournemouth this summer, a leading private school with excellent sports and educational facilities, situated near to the elite West Hants Tennis Club.

West Hants Tennis Club, just 10km from Canford School, is one of the best performance tennis centres in the UK. The club hosted the world’s first fully open professional tournament back in 1968 and has a rich tennis history. It currently has the UK’ s number 1 junior player in its Academy. The centre offers the following facilities: Continue reading “Nike Tennis Camps Announces New Location in the United Kingdom”

How Artificial Intelligence Is Changing the Game for the Hotel Industry

Artificial Intelligence has already made a mark across varied businesses and the hospitality industry is fast catching up with this trend. While the hotel industry is an already crowded market, innovation is the key element for hotel owners to stay ahead of the competition.

Technologies such as artificial intelligence are vital to maintain a constant growth and to generate more revenues. Hoteliers are already striving for new methods to reach out to customers, know them better, engage them to earn their loyalty. If you are a hotelier, the sooner you embrace smart technologies, the better it would be for your success. Continue reading “How Artificial Intelligence Is Changing the Game for the Hotel Industry”