Phonesuite Acquires Asteria Solutions Group and Adds Full Service ACD (Automated Call Distribution) to Its Voiceware Platform

BROOMFIELD, Colorado – September 12, 2018 – Phonesuite, (www.phonesuite.com) a leading provider of hotel voice technology solutions, announced that it has further expanded its Voiceware platform to meet the needs of today’s hotel customers through its acquisition of Asteria Solutions Group, a provider of voice communication and call center solutions to leading companies including Trip Advisor. The acquisition will enable Phonesuite to offer hotels single guest-facing call center functionality through its existing platform with highly trained agents equipped to handle a myriad of guest requests from a central source. By offering full-service ACD (Automated Call Distribution), hotels can streamline their call center operations and significantly decrease costs while enhancing the level of service they provide to their guests. Continue reading “Phonesuite Acquires Asteria Solutions Group and Adds Full Service ACD (Automated Call Distribution) to Its Voiceware Platform”

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How Artificial Intelligence Is Changing the Game for the Hotel Industry

Artificial Intelligence has already made a mark across varied businesses and the hospitality industry is fast catching up with this trend. While the hotel industry is an already crowded market, innovation is the key element for hotel owners to stay ahead of the competition.

Technologies such as artificial intelligence are vital to maintain a constant growth and to generate more revenues. Hoteliers are already striving for new methods to reach out to customers, know them better, engage them to earn their loyalty. If you are a hotelier, the sooner you embrace smart technologies, the better it would be for your success. Continue reading “How Artificial Intelligence Is Changing the Game for the Hotel Industry”

HFTP Sells Out Exhibition for Upcoming HITEC Amsterdam 2018, A 20 Percent Space Increase from Previous Year

European extension to the world’s largest and oldest hospitality exposition and conference brand

 

Hospitality Financial and Technology Professionals (HFTP®), an international nonprofit association and producers of Hospitality Industry Technology Exposition and Conference (HITEC®), has sold all exhibit spaces for the upcoming HITEC Amsterdam 2018. HITEC Amsterdam will feature 84 exhibiting companies – a 20 percent increase from the inaugural 2017 event. A floorplan with a list of participating companies is available on the HITEC Amsterdam website. HITEC Amsterdam will take place from 11-13 April at the RAI Amsterdam Convention Centre in The Netherlands.

For companies who were not able to reserve a booth in time, a waiting list for booth space is available with placement given on a first-come, first-served basis. HFTP also offers exhibitor supporter packages for non-exhibiting companies, which grants access to all of the same perks HITEC exhibitors receive – the next best thing to having a booth. Exhibitor supporters receive two full conference registrations, recognition in the HITEC mobile app as well as branding throughout the conference. Continue reading “HFTP Sells Out Exhibition for Upcoming HITEC Amsterdam 2018, A 20 Percent Space Increase from Previous Year”

Glacier House Hotels Installs Aptech’s PVNG Web-Based Enterprise Accounting

Glacier House Hotels Converts Easily from Profitvue to PVNG Enterprise Financial System

Visit Aptech in Booth #1211 at HITEC in Toronto JUNE 26-29 at the Metro Toronto Convention Centre

PITTSBURGH, June 14, 2017 – Aptech Computer Systems announced Glacier House Hotels completed conversion to the PVNG Enterprise Accounting hotel software system. Arizona-based Glacier House Hotels is a full-service development and management company that currently operates six properties.

PVNG is Aptech’s next generation enterprise accounting hotel software solution that is deployed in the cloud. Continue reading “Glacier House Hotels Installs Aptech’s PVNG Web-Based Enterprise Accounting”