“Engaging & Dynamic” – Shore Lodge Resort Signs with BWTV for Online Service Excellence Training

Shore Lodge ResortBowie, MD, July 23, 2014 – Shore Lodge Resort has signed with BWTV from B.Williams Enterprise, LLC. The resort’s BWTV subscription brings world-class service education to over 400 employees at the award-winning resort.

“We love Bryan Williams and BWTV! The contents of his material and examples that he shares truly resonate with each and every employee regardless of their position. Our staff loves the videos, and I think this is a GREAT way to set the foundation for us to continue to build on and reinforce”, said Kaili Moss, Director of Human Resources for Shore Lodge.

Set on the sandy shores of beautiful Payette Lake, the iconic Shore Lodge is the premiere resort in Central Idaho and a quintessential mountain retreat. This AAA four-diamond property and its amenities are second to none and include Whitetail Club, an 18-hole, 1,200-acre, private golf course, and a world-class spa, The Cove.

“BWTV is offered to equip teams and organizations, like Shore Lodge, with affordable training that is engaging, dynamic and educational”, added Bryan K. Williams, Founder & Chief Service Officer of BW Enterprise, LLC. “With our content, Shore Lodge can supplement and build on its existing training strategy to deliver memorable experiences to every guest.”

“There are lots of firms in the business of providing service training, but none of them have the depth and breadth of experience that Bryan Williams does. Not only does he have a mastery of both the science and art of world class service delivery, but he has a unique ability to present and teach the concepts in a way that are actionable by line staff and managers”, said Dan Scott, General Manager of Shore Lodge/Whitetail Club/The Cove.

For a demo of BWTV, please contact us at info@bwenterprise.net or call us at 240-401-6958.

About BWTV

BWTV LogoBWTV is an acclaimed online training library, featuring the popular service concepts of Dr. Bryan K. Williams. All training modules feature short training videos (2-3 minutes each), discussion guides and quizzes. The goal of BWTV is to equip individuals, teams and organizations with training that is engaging, dynamic and educational. BWTV is the ideal solution to not only build, but to sustain a culture of service excellence.
About B.Williams Enterprise, LLC

BWE LogoDr. Bryan K. Williams is the Chief Service Officer of B.Williams Enterprise, and the author of Engaging Service: 22 Ways to Become a Service Superstar and Work Like You Own It! 20 Ways to Go From Meeting to Exceeding Your Customers’ Expectations. Bryan’s passion is world-class customer service, and has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement. As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company’s online store includes a growing collection of customer service products that are well-suited for your training library.
Media Contact:
Bryan Williams
B.Williams Enterprise, LLC
Tel: 240-401-6958
Email: bwilliams@bwenterprise.net
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